Frequently Asked Questions

For Your Information

 

All the products shown are made individually by hand and because of this they may vary very slightly from one item to another, either in colour or exact detail.

 

However, we can assure you that every product is made to the same high standard of quality.

 

 

Ordering

 

All items can be purchased.

 

Please email:

 

mail@margaretyoungart.com

 

or 

 

info@margaretyoungart.com

 

for more information and postage costs. 

 

Please ensure that you provide an email address with a delivery address so that we can quote you the correct postage. 

 

Once payment has been received and cleared items are dispatched as quickly as possible.

 

Certain items can be posted overseas please email for more information. 

 

 

Postage and Packing

 

On items over £100 postage and packing within the United Kingdom is free.

 

A certificate of postage is always obtained.

 

 All payments to be made in british pounds sterling.

 

  

Refunds and Returns

  

If for any reason you are not happy with anything that you buy from this website you may return it within 10 days of receipt.

 

A full refund of the purchase price of the goods will be given upon safe receipt of the goods.

 

The cost of return carriage is the responsibility of the buyer.

 

Please email prior to return and ensure that the goods are adequately protected and appropriately packed for their return journey.

 

As we cannot be responsible for any item that fails to reach us please ensure that you obtain a proof of postage certificate from the Post Office.